Service Shop Manager Job Description

Introduction

Job descriptions contained herein are representative of the most common business structures and their most common positions.  The responsibilities contained within each description can be retained or delegated to lower level positions based on company needs.  This would be done as compared to individual employee experience and abilities.  Most likely, a brand new company would not include all the management levels contained herein.  The company would instead assign multiple management and even lower responsibilities to the positions established, pending growth.  The intent here is to provide scalable options for small businesses.

Service Shop Manager Job Description

Position Summary

The Service Shop Manager oversees daily shop operations and the team that performs repairs, maintenance, or other technical services. This role schedules work, supports technicians, maintains service quality, and ensures customers receive timely updates.

Key Responsibilities

• Plan and assign shop work based on customer needs, staffing, and available equipment.
• Hire, train, schedule, coach, and evaluate shop employees.
• Monitor work quality, turnaround times, and technician productivity.
• Review work orders, estimates, parts needs, and completed jobs.
• Communicate with customers about service schedules, progress, and concerns.
• Coordinate parts, supplies, tools, and equipment maintenance.
• Resolve service problems and arrange corrections when needed.
• Monitor shop expenses, labor use, and operating results.
• Maintain a clean, organized shop and enforce safety procedures.
• Report performance and resource needs to leadership.

Qualifications

• Experience in service shop operations and supervising technical staff.
• Working knowledge of the services performed by the shop.
• Strong scheduling, customer service, and problem-solving skills.
• Ability to review work orders, estimates, and performance reports.
• Familiarity with service management software is preferred.

Success in This Role

The Service Shop Manager succeeds when jobs are completed safely and correctly, customers receive clear communication, and the shop meets its service and financial goals.