Bizwercs Logo

Retail Manager Job Description

Introduction

Job descriptions contained herein are representative of the most common business structures and their most common positions.  The responsibilities contained within each description can be retained or delegated to lower level positions based on company needs.  This would be done as compared to individual employee experience and abilities.  Most likely, a brand new company would not include all the management levels contained herein.  The company would instead assign multiple management and even lower responsibilities to the positions established, pending growth.  The intent here is to provide scalable options for small businesses.

Retail Manager Job Description

Position Summary

The Retail Manager oversees daily store operations and leads the team in delivering helpful customer service. This role is responsible for sales performance, staffing, inventory, merchandising, and the overall appearance of the store.

Key Responsibilities

  • Open, operate, and close the store according to company procedures.
  • Hire, train, schedule, coach, and evaluate retail employees.
  • Set sales goals and monitor store performance.
  • Help customers, resolve complaints, and support the sales team.
  • Oversee inventory, receiving, stock levels, and loss prevention.
  • Maintain attractive displays, accurate pricing, and a clean store.
  • Manage cash handling, register procedures, and daily reporting.
  • Monitor labor costs and other store expenses.
  • Ensure employees follow company policies and safety procedures.

Qualifications

  • Experience in retail operations, including a supervisory role.
  • Strong customer service, leadership, and communication skills.
  • Ability to use sales and inventory reports to make decisions.
  • Experience with point-of-sale and inventory systems.
  • Ability to work a flexible schedule, including evenings or weekends as needed.

Success in This Role

The Retail Manager succeeds when customers have a positive shopping experience, employees perform well, inventory is accurate, and the store meets its sales and operating goals.