Outside Sales Account Manager Job Description

Introduction

Job descriptions contained herein are representative of the most common business structures and their most common positions.  The responsibilities contained within each description can be retained or delegated to lower level positions based on company needs.  This would be done as compared to individual employee experience and abilities.  Most likely, a brand new company would not include all the management levels contained herein.  The company would instead assign multiple management and even lower responsibilities to the positions established, pending growth.  The intent here is to provide scalable options for small businesses.

Outside Sales Account Manager Job Description

Position Summary
The Outside Sales Account Manager builds relationships with customers through in-person visits and manages an assigned territory or group of accounts. This role identifies customer needs, develops new business, and grows sales with existing customers.

Key Responsibilities

• Visit current and prospective customers to understand their needs.
• Develop and manage a sales plan for assigned accounts or territory.
• Present products or services, prepare quotes, and follow up on proposals.
• Identify opportunities for new business, repeat purchases, and account growth.
• Negotiate terms within company guidelines and help close sales.
• Coordinate with customer service and operations to meet customer commitments.
• Resolve sales-related concerns and maintain strong customer relationships.
• Record visits, opportunities, and account information in the company’s sales system.
• Track sales results and report customer feedback and market trends to the Sales Manager.
• Meet assigned sales, account growth, and customer retention goals.

Qualifications

• Experience in outside sales, account management, or business development.
• Strong relationship-building, presentation, and negotiation skills.
• Ability to plan customer visits and manage a sales territory.
• Strong follow-up, organization, and problem-solving skills.
• Familiarity with customer relationship management software.
• Ability to travel within the assigned territory.

Success in This Role

The Outside Sales Account Manager succeeds when customer relationships remain strong, new opportunities are developed, and the assigned territory meets its sales goals.